Every product we offer is provided with a 14 day trial period which begins once delivery has been completed. If, during the trial period, you are unhappy with the product's condition or the product itself you may return the item using the form linked below.
If you were not given the opportunity to return the item within the first 14 days, you may contact us at: firstname.lastname@example.org to report your issue. You can also send a ticket via the website.
To return your order, please use the return form below to download. This return form clearly states how you can return your order to us. Only the return costs are for your account. The shipping costs for delivering your order will be refunded together with the value of the product (s)
Once we receive the item back, our team will assess the item for signs of damage or misuse. As soon as we are able to determine the fault we will begin the refund procedure.
Return after 14 days
When we receive an item outside the trial period, we will determine what to do on an individual basis. We kindly ask you to register your return in advance by e-mail.