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Complaints and Comments

While we strive to give you the best possible service, quick delivery times and high-quality products, we understand that issues can occur. It is our top priority to get in touch with you and resolve any problems you may be having in a timely manner.

As soon as you encounter an issue, please do not hesitate to contact us through any of the following options:

  • e-Mail: [email protected]
  • Telephone: +31 (0) 853038237
  • Or by post: Visserstraat 44, 1431GJ Aalsmeer, the Netherlands

Once we have received you complaint you will receive a confirmation message from us. We will respond to your complaint after we have investigated the cause of the problem. This process can take up to 14 days depending on the severity of your issue.

If you are not satisfied with these terms, you may get in touch with the Department of mediation Webshop Hallmark where (onkruidbrander) belongs to. Should the mediation for any reason not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).

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